Firstly, if you have any problem with a product or service purchased from us I personally will do my best to get the problem resolved.

 

Physical Shipments may be returned within 14 days for a full refund. Item should be in its original packaging and remain sealed. If the item has been unsealed then we may charge a re-stock fee.

 

Download Items cannot be refunded for obvious reasons. However, if you have a problem with your download or some other issue then please get in touch and we will see what we can do.

 

Workshops can be cancelled at least 14 days before the workshop date for a full refund. Places cancelled within 14 days of the workshop date will be refunded if we can find an alternative attendee to take your place.

 

Online Courses will be refunded within 14 days of ordering.

 

Affiliate Products are special. These are products listed on our site but purchased from another vendor. We have no control over external vendors will do our best to help you out with any problems. Other terms and conditions may apply with external vendors.

 

Simon Q. Walden